CatTracker Support

Last updated: July 15, 2026

CatTracker - Cat Health Log is an iOS app for tracking your cat's health: profiles, weight records, health logs, reminders and notes. All your data stays on your device. This page covers frequently asked questions and how to reach us.

Frequently Asked Questions

Where is my data stored?

All cat profiles, health logs, weight records, reminders, notes and photos are stored locally on your device. There is no account or login, and your data is never uploaded to our servers. See the Privacy Policy for details.

How do subscriptions and the lifetime unlock work?

CatTracker Pro is available as an auto-renewable yearly subscription or a one-time lifetime purchase. Payment is charged to your Apple ID account. Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You can manage or cancel your subscription anytime in Settings > Apple ID > Subscriptions on your device.

Terms of Use (EULA): Apple Standard EULA

How do I restore my purchase on a new device?

Sign in with the same Apple ID you used for the original purchase, then open CatTracker and tap Restore Purchases on the upgrade screen. Your Pro access will be restored at no extra charge.

How do I request a refund?

Purchases and refunds are handled by Apple. Visit reportaproblem.apple.com, sign in with the Apple ID used for the purchase, and select the CatTracker order to request a refund. As developers we cannot directly refund payments collected by Apple.

I lost my data after deleting the app — can it be recovered?

Because all data is stored only on your device, deleting the app permanently removes it. We recommend using an iPhone backup (iCloud or computer) before deleting the app if you want to keep your records.

Contact Us

For bug reports, feature requests or any other help:

Related Pages